Situation/Background:
- A large multi-family operator, managing thousands of units, faced challenges with high maintenance, repair, and operations (MRO) costs. They lacked a standardized procurement process, leading to inconsistent pricing and inefficient vendor management.
- They sought to reduce expenses and enhance operational efficiency.
What We Did:
- Conducted a detailed analysis of their MRO spend, identifying key areas for optimization.
- Negotiated optimized contracts with preferred vendors, leveraging industry expertise and buying power.
- Implemented a centralized procurement system, streamlining the ordering and tracking of MRO supplies.
- Provided staff training on the new procurement system.
Result:
- The operator achieved a significant reduction in MRO costs within the first year.
- Improved vendor relationships and reduced lead times.
- Increased operational efficiency and reduced administrative overhead.